Home 6. FAQ Common Issues with Hardware Operation Unable to connect to the 3D scanner after shutting down and restarting. Unable to connect to the 3D scanner after shutting down and restarting. Copy page Copy page Copy this page as Markdown Question: Unable to connect to the 3D scanner after shutting down and restarting.Answer: Switch to a USB 3.0 port. Submit Feedback Previous When the scanned image has a resolution of over 10,000 pixels, it becomes blurry after importing into the Fabric. Next The fabric color scanned by the scanner appears darker. Table of Contents